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Cancellation Policy

Threshold Fitness & Recovery requires at least 24 hours' notice to cancel or reschedule a scheduled session. This allows adequate time to adjust the schedule and offer the time slot to another client. Cancellations or reschedule requests made with 24 hours or more notice may be rescheduled at no charge, based on availability. Cancellations or reschedule requests made with less than 24 hours' notice, as well as no-shows, will be treated as a used session. For single-session bookings, the full session fee applies. For clients on a Commitment Package or session package, a late cancellation or no-show will result in the forfeiture of that session's credit. Repeated late cancellations or no-shows may require rebooking under different scheduling terms. We understand emergencies happen. If a true emergency prevents you from providing 24 hours' notice, please contact Callie directly as soon as possible — exceptions may be made at her discretion on a case-by-case basis.