PERSONAL TRAINING POLICIES

Payment
Single sessions and packages must be paid before training begins. Commitment programs are billed automatically every four weeks. Payments are nonrefundable once the applicable service period has begun.
 
Scheduling and Cancellation
Sessions may be rescheduled with at least 24 hours’ notice. Sessions canceled with less than 24 hours’ notice—or missed without notice—will be charged and deducted from the client’s package. Emergencies will be considered individually.
 
Late Arrivals
Sessions will end at the originally scheduled time. Arriving late does not extend the session or reduce its cost.
 
Package Expiration
Four-session packages expire six weeks after purchase. Eight-session packages expire twelve weeks after purchase. Unused sessions do not roll over beyond the expiration date unless an extension is approved for a documented medical reason.
 
Commitment Programs
Three-, six-, and twelve-month programs reserve recurring appointment availability and receive reduced per-session pricing. Clients must provide 30 days’ written notice to cancel automatic billing.
 
Early Termination
Ending a commitment before its agreed completion date may require repayment of the discounts received compared with the standard single-session rate. This requirement may be waived for documented medical circumstances, relocation outside the service area, or another situation approved by Threshold Fitness & Recovery.
 
Medical Readiness
All clients must complete the required health-history and exercise-readiness forms before training. Medical clearance may be required when a client’s health history, symptoms, medications, pregnancy status, injury, or other circumstances indicate that additional professional guidance is appropriate. Personal training and nutrition coaching do not replace medical care, diagnosis, physical therapy, or treatment from a licensed healthcare professional.
 
Outdoor Sessions
Outdoor sessions may be rescheduled, relocated, moved virtually, or credited when weather or unsafe conditions prevent training.
 
Trainer Cancellation
If Threshold Fitness & Recovery cancels a session, the session will be rescheduled or credited and will not be deducted from the client’s package.